Terms of use

About these terms

These terms apply when you use digital-ave.com or buy a service from Digital Ave Ltd. By buying a plan you agree to them. If a signed proposal says something different, the proposal wins.

The plans

Basics, Growth and Comprehensive are monthly services. What each includes is described on our plans page at the time you sign up. We tell you before any change to what your plan includes or costs, and changes to price apply from your next billing period after at least 30 days' notice.

Fees and billing

Prices are in New Zealand dollars and exclude GST. Plans are billed monthly in advance. Setup fees and the Comprehensive strategy session fee are billed before the work starts. The strategy session fee is credited against your first month of Comprehensive if you start within 30 days of the session.

Ad spend is paid by you, directly to the ad platform, and is separate from our fees. Growth plans that include ads need at least $500 a month in ad spend.

30-day money-back guarantee

If you are not happy within the first 30 days after you start with us, we refund every fee you have paid us, as set out in our refund policy. The 30 days run once, from the day you first start with us. They do not restart with each payment, renewal or change of plan. Ad spend is paid to the platforms and is not covered.

Minimum terms and cancelling

Basics runs month to month. Growth and Comprehensive have a three-month minimum term, then run month to month. The minimum term does not apply if you use the 30-day money-back guarantee.

To cancel, email brands@digital-ave.com at least 30 days before your next billing date. Your service continues until the end of the period you have paid for.

What you own

You own your domain, your content, your Google Business Profile and your ad accounts. We use them to deliver the service and hand back full access when you leave. Websites we build on our platform are hosted by us while you are on a plan; if you leave, we give you a copy of your content and help move your domain.

Your part

You give us the access, information and approvals we need, and you confirm that the content you send us is yours to use. Delays in access or approvals can delay results.

Results

We do the work described in your plan with care and skill. Nobody controls how Google, Meta or AI assistants rank or show a business, so we do not guarantee rankings, leads or sales.

Liability

You buy our services for business purposes, so the Consumer Guarantees Act 1993 does not apply, as section 43 of that Act allows. Our total liability to you for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits rights that the law does not allow us to limit, including under the Fair Trading Act 1986.

Governing law

These terms are governed by New Zealand law.