Refund policy
Last updated 8 October 2026
30-day money-back guarantee
If you are not happy within the first 30 days after you start with us, email privacy@digital-ave.com and we refund every fee you have paid us, including setup fees and the strategy session fee. We process the refund within five working days of your email, and your service ends when the refund is made. The 30 days run once, from the day you first start with us. They do not restart with each payment, renewal or change of plan.
Monthly fees after 30 days
After your first 30 days, monthly fees cover the month ahead and are not refunded once that month has started. If you cancel, your service runs to the end of the month you have paid for.
If we miss something
If we do not deliver something your plan includes in a month, tell us and we will fix it. We may also credit that part of the month against your next bill. Any credit is at our discretion.
Setup and strategy fees
Outside the 30-day guarantee, setup fees are not refunded once setup work has started, and the strategy session fee is not refunded once the session has taken place. The strategy session fee is credited to your first month of Comprehensive if you start within 30 days of the session.
Ad spend
Ad spend is paid directly to Google, Meta or the other platform, so refunds of ad spend follow that platform's rules.
Applying
Applying for a plan is free. Nothing is charged until you confirm your plan.
How to ask
Email privacy@digital-ave.com with your business name and what you would like refunded or credited. We reply within five working days. Any credit is at our discretion.